Refund policy
Effective: September 23, 2026
House Of Finesse sells products through multiple fulfillment models. Some Black Finesse merchandise is produced after an order is placed, while Modern Finesse Boutique and other products may be fulfilled by domestic or overseas suppliers. Because of this, return eligibility and return destinations can vary by product.
30-day request period
Customers may contact us about an eligible return within 30 days after delivery.
Contact info@shophouseoffinesse.com or use our Contact & Order Help page before sending any merchandise back.
Do not return an item to the address printed on its original package unless House Of Finesse specifically instructs you to do so.
Eligible returns
When a standard return is accepted, merchandise generally must be unworn, unused, unwashed, undamaged, and in substantially the same condition in which it was received, including original tags and packaging when applicable.
Proof of purchase may be required.
Made-to-order and supplier-direct merchandise
Some House Of Finesse products are manufactured specifically after an order is placed or shipped directly by a third-party supplier.
Made-to-order, customized, personalized, supplier-restricted, personal-care, or other specially fulfilled products may not qualify for buyer-remorse returns unless otherwise stated.
This does not affect our commitment to resolve products that arrive damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please inspect your order after delivery.
If you receive damaged, defective, or incorrect merchandise, contact us as soon as reasonably possible and provide:
- your order number,
- the email used at checkout,
- a description of the problem, and
- clear photographs of the item and packaging when applicable.
We will review the issue and provide the appropriate replacement, refund, credit, or other resolution based on the circumstances.
Non-returnable merchandise
The following may not qualify for ordinary returns:
personalized or custom-made merchandise, opened or used personal-care products, gift cards, merchandise marked final sale, and other items specifically identified as non-returnable before purchase.
Return shipping
If a return is approved, House Of Finesse will provide the correct return instructions.
Depending on the reason for the return and the fulfillment provider involved, we will explain whether a prepaid return label is provided or whether return shipping is the customer's responsibility.
Do not send merchandise back without authorization.
Exchanges
Exchange availability depends on the product and supplier.
When a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the preferred size, color, or item.
Refunds
Approved refunds are issued to the original payment method.
After House Of Finesse processes a refund, your bank or card issuer may require additional time before the credit appears.
Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
Cancellations
Contact us immediately if you need to cancel or modify an order.
Because made-to-order and supplier-direct products can enter production or fulfillment quickly, cancellation cannot be guaranteed once processing has begun.
Contact
info@shophouseoffinesse.com
https://shophouseoffinesse.com/pages/contact