Shopping Help & FAQs
Find your way around House Of Finesse, choose your items, and get help with an order.
What is House Of Finesse?
House Of Finesse is an online retail storefront that brings together Black Finesse original apparel and lifestyle items with Modern Finesse Boutique curated fashion, accessories, and jewelry.
How do I browse the full catalog?
Start with Shop All, Black Finesse, or Modern Finesse Boutique. Use the page numbers or Next link at the bottom of a collection to see more products. Clear any active filters to return to the full collection.
Some items remain visible while unavailable and are marked Sold out. For help finding a style or checking an unavailable item, contact us with the product name or link.
How are orders fulfilled?
We use multiple fulfillment sources. Some Black Finesse products are made after your order is placed. Selected boutique products may be fulfilled from third-party supplier inventory. This means production times, carriers, package origins, and delivery estimates can vary by product.
Are adidas or Champion products official collaborations?
No. Certain Black Finesse items use authentic adidas- or Champion-branded base garments that are customized with Black Finesse artwork. Black Finesse and House Of Finesse are not affiliated with, sponsored by, or endorsed by adidas or Champion.
How do I choose my size?
Check the size chart and fit details on the individual product page. Sizing can differ between styles and suppliers. Our Size & Fit Guide explains how to use body and garment measurements.
Where can I find shipping information?
Processing and delivery estimates depend on the product. Check the individual product page and our Shipping Policy before ordering. Shipping charges and available delivery options are shown at checkout.
For Rainbow Swirl Clogs, allow approximately 13 days for production, followed by 8–15 business days for U.S. standard shipping. Shipping transit time starts after production is complete.
Items from different fulfillment sources may arrive in separate packages and on different dates.
What if an item arrives damaged, defective, or incorrect?
Contact info@shophouseoffinesse.com with your order number, a description of the issue, and clear photos. We will review the issue and provide the appropriate next steps.
How do I request a return?
Review the Return & Refund Policy and contact us before sending anything back. Wait for return instructions so the item goes to the correct destination.
How can I reach customer service?
Email info@shophouseoffinesse.com or visit our Contact & Order Help page.